Refund Policy

Refund Policy 💳✨

We want you to love your purchase, but we understand that sometimes things don’t work out. That’s why we’re here to help with a simple and straightforward refund policy:

1. Eligibility for Refunds
Items must be returned within 30 days of delivery. Products must be unused, in their original packaging, and in the same condition as when you received them. Certain items, such as personalized or custom-made products, are non-refundable unless they arrive damaged or defective.

2. Requesting a Refund
To initiate a refund, please contact us at regalgiftsstore@gmail.com with the following details:

  • Your order number
  • A description of the issue
  • Photos of the product, if it’s damaged or defective

Once your request is reviewed, we’ll guide you through the next steps.

3. Shipping Returns
If your return is approved, we’ll provide you with the return address. Please note:

  • You are responsible for return shipping costs, unless the item was damaged or defective.
  • We recommend using a trackable shipping service to ensure we receive your return.

4. Refund Processing
Once we receive your returned item and inspect it, we’ll notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

5. Late or Missing Refunds
If you haven’t received your refund after 10 business days:

  1. Check your bank account or contact your credit card provider, as processing times may vary.
  2. If you still have issues, reach out to us at regalgiftsstore@gmail.com , and we’ll be happy to assist.

6. Exchanges
We don’t offer direct exchanges. If you need a different item, we recommend returning your purchase for a refund and placing a new order.

Contact Us
We’re here to ensure your satisfaction! If you have any questions about our refund policy or need assistance, don’t hesitate to contact us at.

Thank you for shopping with us—we appreciate your support and are committed to providing you with the best possible experience! 💕